As an authorized dealer, we are proud to offer manufacturer's warranties with your purchase. Please contact us for a free copy of the manufacturer's warranty.
60-Day Money-Back Guarantee:
The quality of our products and your happiness is guaranteed. If you are not completely satisfied with your purchase for any reason, you may return or exchange eligible items* in their original condition and packaging within 60 days of receipt of your shipment (less applicable shipping and handling costs). Start your return by sending us an ebay message or calling us at 1.866.961.7781 for your RMA# (Return Merchandise Authorization Number). A partial refund may be given or the return may be refused in the event merchandise is not returned in its original condition or without manufacturer packaging.
Freight & Oversize items: Items fulfilled via free scheduled delivery/specialty motor freight that require special shipping are subject to return fees.
What if my product arrives damaged?
Please call us right away at 1.866.961.7781. Shipping damage must be reported within 2 business days of delivery to ensure a replacement or refund can be issued.
What if my product is defective?
Eligible products that are deemed to be defective during our 60 day guarantee may be exchanged for a new, working unit. Certain products, like larger TVs, will require the manufacturer to schedule a service call or appointment with you in order to arrange service. We are happy to help you obtain warranty service through the manufacturer after the 60 day return period has expired.
Return Fees:
Freight & Oversize Return Fee: Items originally shipped via free scheduled delivery/specialty motor freight require special shipping and will incur return fees (starting at $150). Oversize items include but are not limited to TVs over 55", select subwoofers and floorstanding speakers, furniture, and most items over 75 pounds. Returns for an exchange will also incur return fees.
Restocking Fee: A partial refund may be given or the return may be refused in the event merchandise is not returned in its original condition or packaging, was previously installed, is missing parts, cables cut or terminated, has a missing or different serial number from the one shipped, or is damaged during return shipment due to improper packing.
Refused Shipments: Packages refused for any reason other than shipping damages will be subject to return fees.