If the item you purchased was misrepresented by us or damaged in shipping:
you can obtain a full refund. To get a full refund, you must call or email us within 30 days
of receiving your item. Returns require our approval and return authorization and must be
returned to us before we can issue your refund. Please note: we record serial numbers to
discourage fraud.
If you changed your mind and do not want your item: we can authorize you to
return it for a refund of the cost of the item, not including shipping. We will not accept
returns in cases when the condition of the item and/or retail packaging has been
compromised, changed, modified or altered. The buyer is responsible for return shipping and
is required to complete a “Mutual Agreement to Cancel the Transaction Form”
through eBay.
Local Pickups
Returned items that were picked up locally from our store will be
charged a processing and restocking fee of 10% of the sales price of the item. No restocking
fee will be charged in cases where it is found NPS was erroneous in the listing description.
30 Days
Returns will not be accepted beyond 30 days after the item has
been delivered to or picked up by the buyer.
Return Authorization
All returns require a proper return authorization by an NPS
customer service agent.
Please Note: Items shipped to a US address which are then
forwarded internationally, need to be inspected thoroughly by the buyer BEFORE forwarding.
Once they are shipped internationally, we will not offer any support if items are damaged in
transit. If the item is listed incorrectly, the return shipping charges would only be
covered within the United States, and only if we are notified within the 30 day return
policy period.